shins Kate, I have three consultations this week. That is an amazing when tell us how did you create that Kate?
relationships with other web designers. Awesome overflow and regularly posting, committing to posting content in my approach on LinkedIn.
Amazing. Awesome. And you guys we are going to have someone coming to talk about LinkedIn using LinkedIn for networking and creating new opportunities at the simply profitable designer Summit. So if you haven't gotten your free ticket go to simply profitable designer.com And you can get your free ticket. Awesome. Sharon got through my four shifts at the Houston rodeo fun.
That sounds fun. Um,
Janet said yes, thank you, Kate. My wind is asking for help. Amazing. Yes, the relationships you guys build in here too. Are you know, just Yeah, it's like so nice to know that you have people in here that are like minded that can help you. Caitlin, my wind is hard to explain, but I had a huge one and how quickly I was able to redirect my negative money thoughts this morning when I got my tax bill. Yes, that's progress. Right? I mean, like, noticing the thoughts and then and then just being like, here's how I want to think about this instead of here's how I always think about these things. So amazing. Glen net did my first package matrix presentation haven't closed the deal yet. But we'll be following up today. I love that yet. How did you create that opportunity? I
believe this person is actually somebody who just reached out to me after doing a Google search. Cool.
Nice. I cannot wait to hear about the results. So keep us posted. Amazing.
And thank you all for the review of the presentation. That was helpful. Great.
You are very welcome, Laura and stuck to boundaries not giving into a prospect who wanted an hourly rate arrangement even though she was a referral from a friend. Lauren, you are seriously like just one creating tons of opportunities to have conversations and then to get to hold your boundaries. So like how did that feel? doing that?
It felt like a huge progress from a year ago, that's for sure. And it's also easier now for me to recognize like red flags when client on the prospect reaches out which makes it a lot easier to just say I've done this before. I can do it again. You know?
Yeah. Was there anything about like it because you say even though she was a referral from a friend, it sounds like there's some like, Oh, I'm obligated to help this person in the way that they want to be helped because it was a referral from a friend.
Yeah, definitely. That was the hard part to kind of grapple with was like, am I letting down my friend? Because, you know, they referred me and now I'm probably not going to work with this woman. So is that going to like affect anything? I mean, it hasn't yet so
yeah, I mean, what conclusion did you come to like? Did you think you were letting down your friend?
Um, no, I
saw it more as what this woman wants is not what I can offer and there's probably somebody else that can offer that to this woman and unfortunately, it's just not going to work
with me. Yeah, like, I feel like you could like, I feel like it's not letting down your friend. By letting her know that like you're not the right fit for this person before like, went to the place where it wasn't a good thing for either of you.
That's a good point. That's a good point. I didn't think of it that way. Yeah. Yeah.
Like you helped your friend out. Exactly. That's awesome. You are like a boundary setting machine. I love it. I absolutely love it. Congratulations. Angela said made lots of connections at a local networking event yesterday had a wonderful consultation just an hour ago, but budget is an issue. If that's something that you would like to discuss, Angela, we certainly we certainly can today. If you have anything you'd like to talk about, related to that we can I think we'll have time so
I'm always game the the people that I am most often in contact with are much more expense mindset oriented. And so it's navigating all of that.
Yeah, and yeah, well, we can talk about that because you said I was just like, oh, budget is an issue sad face. I'm like, Oh, I kinda want to dig into like, why it's a sad face. And then also, you know, like, just what you said about the people I tend to meet our expense minded and like, I'm curious how those conversations go, in terms of are they like so how much do you cost? This is how much I cost? Oh, I can't afford that. And that's it. Or is it like oh, like art? Are you missing opportunities to pre frame the value? So yeah, we can we can talk about that reminds me because I'll yeah, Oh, perfect. Erica just popped the airtable Lincoln. So if you don't mind getting in the in the queue. We can. We can chat about that. Um, Kailen can we affiliate for simply profitable designer if we aren't a speaker? Heck yeah, you can. So just if you don't mind emailing Hello at simply profitable designer.com and asking Ali to get you set up as an affiliate, and she can get you a link and that goes for anyone that would that would like to that would like to do that. I'm gonna ask this was the script that Rob recommended the Coaching Habit. I don't recall that but it could have happened in the chat because you guys fill this chat up like so fast that I can't keep up with it, which is super fun. So awesome. So let's dive into announcements. We have a bunch of announcements summit related but I'll let Erica kick them off.
Yeah, first that's not summit related is that we have coworking this week. So if you want to come and do some get your next client outreach, that's going to be our focus this week. So that link to register is in the newsletter from Monday. Yesterday, because today's Tuesday time change. Um, the other thing is that we
Oh, really quick though.
In the newsletter, I put that it was at 11pm It's not 11pm Cape Cod that I was like, oh, yeah, it's at 11am on Thursday. So yes, don't come at 11pm Because no one will be there. Um, and then next week, on Wednesday, we're going to host a genius chat. And so it's going to be part of simply profitable designer summit, but we want it to merge with our normal genius chat. And so it's going to be a text, a tech stack, talk and just all the techie things, tips, tricks, hacks, and this is right, like our goal is kind of to give these attendees a preview of what it's like to be a part of WGA and so we would love for you guys to join in. Because you carry the genius chats like, You're the reason why they're successful and fun and like we get to talk about all of the things and usually what happens right is that we start on one subject and we end up in a totally different direction and that's totally okay too. But we want you guys to be there. And so, yeah, this is just me recruiting you please come. So I think is that the of that schedule is there specifically for them to register for the genius chat?
So that is a perfect segue into information that I have to share. We would love for all of you to register for the simply profitable designer Summit, get your free ticket. I cannot give you a free all access pass or a free designer Power Pack until I fully own the summit and I've met my financial obligation to Krista I wish I could give you all free tickets. But until it's like fully mine, I cannot do that. But we would love for you guys to register and attend. So I just popped into the chat a link to the summit schedule, and we've got lots of different live events that we are hosting the genius chat being one of them. And so when you register to get your free ticket, you will also be registered, you'll be automatically registered for all of the live sessions via Crowdcast which is where we are doing all of our live sessions. And so you'll get like the calendar event and you can come to any of those live sessions. They're all included in the free ticket. So that leads me to what's happening next week. I'm gonna share my screen really quick. So that I can give you guys this rundown. So what's happening next week is that they have all of the all of the pre recorded presentations. They're going to be just like, open at 7am on Tuesday through midnight on Thursday or Friday. I can't remember so you can just watch them all on demand or you can upgrade to an all access pass if you if you want to do that. But then we have live events. So our live strategy call for next week is going to actually be at the summit. So we're not going to be on this zoom link together. If you want to come to next week's live strategy call. We will make sure Erica, Erica will make sure that we send you the link to this session in the Crowdcast if you want to attend the live strategy call and we'll post it in the Facebook group. You can come there but we're going to be doing like an open house anybody that attends that live session at the summit and pre submits a question. We will answer their questions. We also want to invite you guys and I like we want to invite you to ask your WGA questions, your client questions, all of those things during that strategy call. I really want to give people at the summit the opportunity to experience what it's like to be part of this community. So if you have a question for next week, it will be answered at the summit. And in the crowd cast version of the event. So don't come to zoom next week. Come to Crowdcast next week, and we'll make sure that we update you on that if you don't feel comfortable having your question asked and answered in front of probably less than I would imagine. Most people don't attend those things live but like let's say 50 additional strangers or 100 additional strangers. That's cool. We'll get you the following week. And then we are doing the genius chat on Wednesday. So what we would love is if you are planning to attend the genius chat to just let us know so that we're like okay, cool. We know that we can like have some people that are like, come in and rip the band aid off for all of the other summit participants. And make them feel like really comfortable and safe to share their tips tricks and stuff in in a safe space where they will feel very much like supported and that they're not sharing something that already everybody already knows or something we want them to experience what it's like to just be accepted and like, you know, contribute and all of those things. And then on Thursday, we are doing live work reviews. So you guys are welcome to come to these. But this is basically what you get with your WGA work reviews. So I wouldn't you won't get the full. They're not gonna get like the full work review. They're gonna get like positioning and messaging based on pricing paradigm reviews and then we'll also have a marketing co working session. So as much as you want to come hang out and participate. We would love to have you all and then I'm opening up the doors for the next enrollment on Friday. And so that's how that's gonna work and then we would love we would love to have you all there for as much as you want to be there because it's really going to be a fun event and I'm so excited to just get to hang out with everybody for like a whole week. Like how can we do this again without having to host like a whole segment behind it because that'll be super fun. So that is what is going on. Oh yeah, Erica, this is also a great way to network and establish authority build new relationships. So yeah, Courtney said I registered for this SPD summit was so great last year if you didn't go Yeah, it's we're trying to like create that asynchronous experience experience where you don't have to buy a ticket to get the full full effect of it. But if you want replays and all of that stuff you can
search for anything
that I should have said that I didn't say Erica. Basically don't come to zoom next week, come to Crowdcast register for the summit and just do what the summit says to come to the lifestrategy.
I'll put a bunch of notes in
Thank you next week. It's gonna be landed in the Facebook group and yeah, and probably just like, hanging out on the live strategy call for anybody that pops and be like, yeah, we're not here for in the other room. Yeah. So and if you're speaking at the summit, like Lee and Lauren and Laura and Sir anybody else, come watch their presentations and ask them questions in their comment threads and support them because they're gonna be sharing lots of cool information with you guys. And then next year, I'll give away free tickets to the WGA people are free all access passes. Cool. All right. Do have fun on vacay Karen. Okay, let's dive in.
All right.
So we only have two questions today. So I'll pop that link back in a minute. But if you have questions, we've got space. So our first one is from Diana she says I have a discovery calls scheduled for Wednesday morning. In the most recent email from the client, they asked, Do you have a standard hourly rate or pricing structure? What's the best way to respond to that? Generally, from what I understand so far, the project is to make their blog landing page look similar to another website with the big change being taking the navbar from the top to a sidebar on the side.
So I don't think Diana is here. I had some questions for her. But since she's not here, first and this kind of I think this kind of goes with we get asked this a lot actually. But when someone asks you, you know, do you have a standard hourly rate? I think they have a script for that and the like help. What do I say in any client situation? I'll have to look at that. But I would share with them. Like I would just say I will share all of the information with you about pricing options, after we have our discovery call. Because it's really, you know, if they're asking like Do you have the what was the question? Do you have a standard hourly rate or pricing?
Yeah. Do you have a standard hourly rate or pricing structure?
Um, yeah. So they're asking like, Do you have a standard hourly rate or pricing structure? It's like yeah, you do have a standard pricing structure. And yeah, I would just say I I'll, I will go over all of the details with you on how that works on our discovery call. And that's just what I would say because you don't like one you don't charge hourly or at least if you've if you've like transition to our package matrix models at this point in your business. You don't offer hourly rates, but you really want to know you know what offer you want to make until you learn more about the person's project. So I would just, you know, assure them that you will discuss all of the details of that on the Discovery call. And then, and then I would even just reply and be like, I'll cover all of that on the call. And is there anything else you would like to make sure that I cover when we talk tomorrow? Because you want to make sure that you have your opportunity to like, answer all their questions and pre frame the value. Part of the consultation experience isn't just answering all their questions. It's like it's the experience of you leading them through this process and setting and holding all of those boundaries from moment one and the pre framing of the value. So that's my recommendation for how to handle that when like people are asking you things before you really have all of all of the information that you need to like give them an answer, but then they're also asking about like pricing before you've had a chance to do your consultation. So that's my answer. And to add
to that, I'm in the Tools templates. And scripts section of the website under Help, what do I say how to respond to tough client questions. On the second page, third page, there's one that says a potential client says I'm not sure if you're within my price range, but I figured I would ask I think that script will probably be the one that will be
most helpful. Awesome. Cool. Um, yeah.
So is that that was it for that question? What's What's Next up on the list?
Right, our next one is from Angela. So she's asking about the budget budget is often an issue for people who find me through referrals most really want to work with me but don't have funds.
Yeah, so tell me more about that. Like with this specific circumstance or other circumstances? Yeah. So the past, the past
few consultations I've had there people who have known me or who have come to me through referrals. They really really want to work with me like they're not just looking for cheap. They really want me but they just have genuine budgetary constraints. Or they believe themselves to have a realistic budget. They're in the music world. And for those of you who don't know, the music world is starving artists world and we're, you know, they're always poor, and they're always gig to gig and you know, of course, those are gross generalizations. Because I've been musicians, but that's kind of the the mentality that gets baked into the academic system. But anyway, the past two that I've had, like they're wanting to go ahead and apply for grants within Canada. Which of course makes it you know, a three month to four year process. So yeah, it's just it's interesting. That that's kind of what I'm getting a lot of these these days, although all the ones I've had, they've been people who they love what I do. They really want to work with me. But they don't, they don't know where the money is going to come from because their business is either just getting started or what have you and they don't they don't see the funding. There. So
have you presented a package matrix to them and this has been your response. I'm not there yet. Tell me when the pricing comes up in this conversation.
It's always at the very end. And they they're they're really excited about it. And then I go into my current packages, which are more based on the size of the project. And so there's one for kind of a Starter Site and one for a fuller site. And I just give them the one that they need based on what they've told me.
And so so these two, let's just say the first one, whichever the first one is, what price did you give them?
That one was 6000 because they had their logo already.
So the second one, what price did you give them?
That was 60 565.
And they're both like, oh my gosh, if I had the money I'd be Alan. They were both like,
that seems you know that seems reasonable. You're totally worth it. I don't know where I'm going to where I could find the money.
And the
and that was like that was it or they're like, I'm going to go find the money.
Um, the first one was, let me look into the funding that I know about and I'll get back to you in a couple of weeks and I need to send a follow up. And then that was pretty much how the second one ended as well. Which was, you know, you're the first you're the first person I've contacted. I really appreciate you know your connection. It's all good. I need to go look into these grant opportunities to see what might be possible.
So, this is what I want to offer to you is that those work knows. No, they're not knows and they're not I can't afford us, right. So
so
how like my thought is my thought on this is like this, this may change a little bit when you use our package matrix strategy and present that. It might not, you know, it really just depends on it really just depends on like, what their mindset is because you're offering a set of options and then they're able to choose the one that aligns with them. My one quote, I was just curious, like if you had presented a package matrix, and they weren't a that, like none of the options were, were the right step for them. So you have both people beings like being really wanting to work with you, and very, like wanting to figure out how to create the funds for themselves. So I don't think that those are genuine budgetary constraints. I think that that is like you are the people that you want to work with are being very resourceful. And they understand like the value and they're figuring out ways to pay for it now. Obviously like you said, that's like a longer process, then then, just then being able to book with you right away on this timeline. But I think that there's some genuine opportunity there for you to be like, fantastic. Like, let me know what information you need for me as you're applying for these grants. I'm happy to support you know, and and going and going through through that process. Another thought that I have is like once you do get your package matrix together that 6060 500 price point would be like your magic middle price point. And there is no rule that says you can't go back to these clients and say hey, I have some new options since the last time we talked. Here's a package matrix your high ends, you know, 12 or 15, but your low end is is you know that a different it's a different level of service and everything but it could be it could be a price point that would allow them to get started. And so there are some options there. So the other question I have for you
is our
people who are always poor always gig to gig and starving artists,
like
are they the people that you are are they your ideal clients are they your best clients? No, they're not. Yeah. And I don't think that there's anything wrong with having caught like, you know, you're getting referred. Right. These are, these are referrals that are coming to you. And I'm like how can you get creative to be like, Yeah, I have a lot of people like you've come to me, and I feel like someone dropped something in the chat about like, there's all kinds of stuff. Courtney said we have two Juno nominated artists shoot me a message if you need to provide them options on how they can make more money. Or like I think you could like, do a little bit of research yourself on Grant grant programs and be like, Hey, I've had people use this in the past you can you can add a lot of value. Okay, you these conversations. Maybe they didn't work out now but they're planting seeds for the future like you just never know. And the more value you can provide in these conversations, like artists, no artists, no artists, and not all of them are starving and they might have different ways of creating resources and all the things so I think when you get to package matrix, and you really create, like this irresistible package matrix with your best clients in mind, and you come at it from a place of I am going to hold every single person that I talked to as resourceful and capable. And I'm going to present options to them and let them choose and and also like no is an okay answer or not right now or I need to find funding because this relationship is still important and valuable to me, even if they don't become a client. They might be an expense minded starving artist, but they might also be like you might have also just like nudge them in the direction a little bit of like, oh,
and you did seems like with these two people. Like I get to figure out how to pay for this. Yeah.
Yeah, no, I agree with all of that. And I'd say in general. That is more my mindset. Janet, I like your ideas about a longer term payment plan. My
concern is that 6500 to 50 a month is going to be yours. And I'm not going to have any money to pay my bills with
it. Absolutely has to be stainable like payment plans must be sustainable for you guys like that something to really consider. You know if you can float somebody's payments for them. You know, then fine but if but if you can't like that's you, don't you? I wouldn't recommend that just to get the just to like get the booking if it's not financially feasible or sustainable for you. Yeah. So I just want to challenge you when you're making like broad generalizations of like, everyone I'm talking to are all the referrals that I'm getting, like, is that true across the board? Like let's like just being really specific, like, Oh, these are the two people I've talked to this was the situation.
They'll begin getting frustrated because I'm getting a lot of people who want it but it's not now and I'm needing some clients now. Yeah. And so that's cutting a little bit
here isn't, this is something I was I was journaling about this morning because we're about to open up the web designer Academy for enrollment again, and I would say, How many times do I do this last year? I did it twice, like 48 weeks out of the year. I'm real good at focusing on like, like your everyone hears results, right? How I'm just like, so excited about like, what you can create and all of the opportunities and then when it comes launch time. And this is something that I've noticed recently like suddenly flips into focusing on my financial goals, and then what I need to create for this business to be sustainable and what has to happen to pay myself and pay my bills. And I was thinking about this this morning. I have some notes on it. Also because I was like, Oh, this is interesting.
I'm like,
right about lunchtime. I flipped from from making thinking about my business in terms of everybody's results. And I start thinking about it in terms of my goals and I was like oh, there's like, goal math that I'm doing versus results math. And goal math is like super self focused. Like it's like, oh, I need to enroll this number of students to make this like and it just doesn't even feel like I don't even know how to explain it. It feels like selfish and greedy somehow. And then like value math is client focused. Right? So when I think of, I just I'll read to you what I wrote down. I was just like, clients, like you guys don't care about my revenue goals. Like clients do not care about your revenue goals. They care about their revenue goals. So your clients care about like their goals, their results, all of the things. So therefore, when I care more about your revenue goals than I care about my revenue goals, I will create more value for all of us, which will ultimately result in more revenue for me. So this is something that my new cup business coach teaches she teaches your unintentional sales pitch. So when you're actually like doing a consultation with someone, but all that's running through your mind is I gotta book a client, I gotta pay my bills. Even if you were saying the words in the script, like as written and I'm or even if I'm saying my webinar, like I'm reading my beautifully written webinar script as written, the vibe that is coming through is like, you need to enroll in the web designer Academy so that I can pay my team and pay myself and have money in the bank. Like, that is not why any of you are here. And that is ultimately not really why I do what I do. I could just go get a job. I could literally go get a job if it was all about money. And so what I want you guys to to notice and what I'm noticing is that when you really start shifting into like, operating from goal math goal, math is important. We need to know our minimum baseline we need to make decisions from sustainability, about our pricing. All of that that's all very important, but when we start getting frustrated, because people who want to work with us aren't doing it on the timeline that's going to help us reach our goal math. That's when you got to shift into like results. Math and value math. And really focusing on on the results that you can create for your clients and what they can create by working with you and following up with them from that place. Not the I need to make money place because I mean we're all here because we want to make a living doing what we love. That's a given. But the real results come when you focus on what's in it for your clients, and then you just benefit off the back end and that
makes sense? Yeah, you're creating a lot of great opportunities, and they will come to fruition and you just have to keep creating them and not be attached to the result of the outcome. What can I learn from this conversation? Yeah. And what are they like and what are the opportunities I see here? Like, Oh, I'm getting I'm gathering some information, like coming up with some resources and grant programs to direct people to might be helpful. Or, you know, getting a package matrix together to offer some additional options to these people who maybe aren't, aren't in the place to do this. But I can have something that's sustainable for both of us. Could be helpful. So
yeah, that's my
soapbox on it value math versus gold math. And my coffees, caffeine haze of Daylight Savings Time morning this morning. Thank you yes, you're very welcome.
All right. So we've got two more questions in the queue right now. Okay, so our first one is from Kate, but there were a bunch of plus ones to this question. I would love to know your thoughts and offering bite sized offers to clients something between a high ticket website and no business or if we really shouldn't and should and just set tight boundaries.
Tell me more.
Kate, what I'm explained to me more what you mean.
Well, as Angela was talking specifically, I was I was curious because this has happened to me as well, where it's like they really want to work with you. But they don't have 810 $13,000 necessarily. And there is some times where you really just need the money. And you don't want to be like desperate but you want so you know you'd have tight boundaries around it but is there something kind of in between that we can offer? You know, if if the big ticket doesn't
work, like your low end package matrix, right?
So if it's like well my lower now is 8500 or 7500 or something like that. You know, they have like four grand you know what I mean? Like, is there something in between that I can offer that I feel good about that's not just like a one page website because that doesn't nobody wants that. I don't know. Maybe Maybe that is it. Or do you just like not recommend that because we're all going to default to that because of how, but I'll just say how I am.
So you're asking like if you're asking me
is there.
Here's the here's the thing. You want to come to this decision from a very like, clean empowered place, right? You guys get to decide everything about your business and your offers. It is always your decision. If you're talking to a client and they have 4000 and your minimum package is at 500. I like I am not going to like sit here and give you an idea of something that you could offer because everybody's processing strategy and what that could look like is different. But I don't think there's anything wrong with you having a consultation with someone and they you feel like they would be a good fit. You want to work with them. They don't fit into any of your packages. I think there's a big big difference between them saying I want this package but I only have $4,000 versus I don't quite need what you have. This is my budget and you want the money and you want to help them but just you have to understand that you are like what are the boundaries going to be around this? What's What's the container, what's all of the things or you you're also allowed to decide I'm knowingly under charging and overworking because I want the money. You know what I mean? Like you can make the decision to take on a lower price project to support yourself financially.
If you want to. You just have
to understand like what you're giving up in return and be okay with that. There's absolutely nothing wrong with that. But the problem then comes like if you're like oh I'm hustling, and I'm overworking and I'm trying to get this done and they're being so demanding. And and and are you going to hold your boundary on it and like and the project or whatever you need to do
funny because now that you're talking I'm thinking actually lower budget people are tend to be more needy because they hold on to their money more because they're more nervous to spend the money. And I found and I found this in corporate too. Whereas like higher ticket people they're actually not very needy at all. Yeah, which the irony, you know,
so what do you want? Like, what do you rather take? And this is just a question to ask yourself, you don't have to make this decision. Now. If this scenario happens, would I rather have this cash and spend time on this project?
Or would I rather continue to
work my way towards the higher price project? Yeah,
I already know the answer to that.
Yeah. Higher. Yeah.
I mean, it's not going to be the right move for everybody. I'm just saying like, I want you to ask yourself empowering questions. I think Erica created like a flowchart for this. Like should I take this project on? I know she created a flowchart for this. I did I want
to share it.
Yeah, so she'll share it in next week's newsletter, but it's in the tools. Like, I'm never going to tell any of you like, say no to money that you want and or need. Just understand. It might work out beautifully for $1,000 to someone could be a lot of money to them that like gets them to fully commit and cooperate and go all in on the project. Is like I just want you to make sure that you don't feel like you have to that you have to save somebody that you have that like you feel you're doing it because you feel bad that they can't afford more. You know that you really can find the winwin and whatever you decide to do and that you're willing to hold boundaries through it.
Thank you. Yeah, quickly clarified. I'd rather have one, one new client every two months at 10 or 15 or whatever, then a 2005 $2,000.
Thank for you. It's like the trust that you can create that right because I think maybe where that's coming from is surge. Like, I don't know, but I'm guessing is that if you're not booked out with them, you might feel some money anxiety. When you're like, well am I gonna book The next one that much like until it's like a sure thing and locked in. Now you're like thinking well, I'd take lower price projects, if I had to.
I think that's more of a trust factor. Right? Like I don't want to just hand over 10k to some person online, right? Like sometimes it's a little harder to do and sometimes,
like you just handed over your pay in full WGA to me and I'm like, Who is this person like she just got on my email list and she just paid me in
full know me. Well, you came referred. Okay. So that that worked for me. Right? I was like, alright, that's cool. But if for some, you're right, you're right.
Yeah. So you have that trust too, is what I'm trying to say to you. Okay, do you have created that trust?
Mic drop? Yeah.
Okay, cool.
I love that.
All right. Our final question for today is from mighty yella. She said I am so tempted to just lower my prices drastically. Right now. I am not getting new clients. I've had consultations but it's either that's too expensive or later in q3.
I think everything that I just shared is applicable to you are in control of what you decide to do. You want to be really, you want it to come from an empowering place when you do it. If you are dropping your prices out of frustration, you won't get any clients at your lower prices either.
Yeah, yeah. And we've talked about getting a job and it's probably a good move. It was really hard at the beginning. But I just found a couple of things that are really related to what I do now and are remote, I can work from home. And that feels kind of good. And I do have leads and they have said like later and they would pay 10k or more. So that's why I maybe yeah, it's waiting is a better alternative than just taking smaller projects.
You get to decide and I would invite you to test out whatever you want to test out right
but you
it means to come from a place of not thinking people can't afford to work with me. You have people that are saying I want to work with you now is not the right time for me for whatever reason. So it's not that they cannot afford to work with you.
Yeah, so
listen, I understand, like I understand that people have like, you have to pay your bills. Like that's just that's an absolute like fact, right? How you do that is totally up to you. If you choose to get a job again, to do that you absolutely can do that. If you want to test lowering prices to do whatever you need to do absolutely do that. You get to decide these things. Yeah.
I think there are a couple of things also going on in the background. Or in the back of my head. One is like I had this thing like I think in the summer I was someone was helping me set up my dubsado and she's on my pricing. And she's also a web designer. And I remember I posted the group I don't know if you remember anyone else but she said like basically you're ripping people off. No one is like charging that I believed her in it. Yeah. And I worked through that. I thought I worked for that and
the people in this group that are charging that much are ripping people off. No, we're actually entitled to her own opinion. Yes. And I can say well be she will find her way to the web designer Academy someday when she's overworking and burnt out. Allah. You cannot let other people's comments like that. sway you so far off your game that you start to believe that you can't charge that much.
And I really thought I had worked on that but now like it's a combination. And the other thing is I got I have like a two bad write negative reviews or negative feedback. And I'm also working through that and seeing if there's something I could do better, of course, but at the same time, there are things that happened on their side. And so those two things kind of really came together. Where I thought I either get a job or I lower my prices. And that's what's happening. What's happening right now in my head.
I this is why this is why I say these decisions need to come from like a, like a pure, clean, empowered place. And I don't feel like the decision to lower your price is coming from a very empowered place. And that's why what is happening is like this external feedback is just showing you where your work is where your mindset work is it's literally just shone a light on that. So for the first person that is basically this is this is what happened I'm so sorry you experienced this because like it, it hurts like it stings you to the core. So I can very much empathize with the thing that you are most afraid of hearing being sent to you. It sucks, it hurts. It stings, and you have a choice. Do I believe this like do I really believe what this person is saying? Or do I believe in like me and my ethics and then my integrity? And can I let somebody feel however they want to feel about me without making them wrong. And without making me wrong. She is absolutely entitled to her opinion. That whatever price you're charging is a rip off.
She gets to have that
she gets to operate your business that way. You do not have to take on the external opinions of other people. Your client situations that we've discussed, where we've kind of traced it back to the beginning and there were a lot of red flags from the beginning and you took the projects on and then they had issues and didn't weren't able to conclude the way that you would have wanted them to conclude and those clients were disappointed. Is it okay to let them be disappointed and not make that mean? That you did anything wrong or out of integrity?
Yes, I'm working on it. It's difficult when you have been like people pleasing.
It is this is like this is you are in like this really tough, messy middle spot. of it just got really hard and real quote unquote, because the things I am most afraid of happened and now I have a choice. I can either choose to make it mean something about me. Or I can decide to like do like take a take an honest look at myself and be like where do I know I was in integrity? Where could I have improved or done something differently and what will I do you different going forward but like I know it's worth it? I know my price is worth it. I know I deliver incredible results for cooperative clients. Yeah,
so do
Do you want to lower your prices and work with the same kind of people and have the same things happen and make less money? No, you're guessing. So it is go go get a job. Like that's amazing. Like, do something that you love and still go after what you're creating in your business.
Yeah. Thank you. Thank you. So much.
You're welcome. I know it's tough.
Right? Because, yeah, sorry.
Yeah, no, I was just gonna say Eric has had to support me through feedback that I've gotten that I'm just like that you want to like react to it and change everything. And she's been awesome about like helping me really like slow down and look at it objectively and see what needs to happen.
When things are
hard like this you can either retreat or forge ahead. This is part of the growth and it's not always easy. And you get to decide what's true about you, and your pricing and the value you create
and you know
you get to decide if you want to lower your prices that's really not that's kind of not neither here nor there as part of this conversation. That's all up to you.
Yeah, like going and taking for me it feels like a break taking a job but still working on my business and improving it and in getting my confidence back up. I feel like right now I'm finishing this project and end of March and I feel like I'm about to burn out but at the same time that the the thought of having a job where for a couple of months like I would have a lot longer by the a couple of months taking a break and working on everything feels like vacation.
You have had a lot of other things going on in your personal life as well. You know, like these clients are not worse. You're giving your self concept over to them. You know who you are. Thank you. Do whatever feels supportive to you. Don't do it as a reaction to someone else. All right.
Thank you so much. I'm so grateful for for all of you.
We are here for you. Just like Caitlin said always come here. We got you. Alright, Glenna, you had a quick question.
There's it's she posted it in the morning. So it says my package matrix is so long with all the different services I decided to create tabs for each service to make it easier to to present. Can you think of any issue with doing that? Also, wouldn't it make more sense to hide the second and third column while presenting so they aren't reading
ahead? Oh, heck or high. Let
him see everything. Let him see it all. Anchor Hi. And I want to know like what's off the back end of the thought my package matrix is so long. You state it as if it's like a fact but I feel like there's a thought behind it. That's like they like what are you what do you believe? What does that mean to you? But it's so long.
It just seems really long? Because I have the strategy web design SEO.
Well I have a long and you going through it like does it seem long visually? What is What are you making being long mean?
Well, and I probably am over reaching with it because I'm not even presenting all of it to the site. You know, most people are not going to see every single one of those. Like I'm copying it and then creating one specifically for that person based on the services I'm recommending for them, but part of it is like I'm trying not to scroll because I don't want them to see the pricing yet. So that's really more of just not scrolling too far than
the price before. But
before I finish going over everything like I purposely go just a little at a time with I don't want them to see the bottom line until I at least go through the first one. Is that not a problem?
Why don't you want them to see it?
Because I feel like I need to anchor high and you would say what else is included before they see it. But maybe that's not the case.
I want to invite you to just like let it be how it is not try to control their experience of it. And you anchor high because you are like so sold on the value of anchoring high. And you know, and if you're you're presenting it and the price is right there on the page. They've already gotten through a whole consultation with you are like they've already experienced a lot of you you've done a lot of pre framing before you even get to that spot.
So the only one I've done she actually said it was not as much as she thought it would be.
There you go. So I think you have some thoughts about the package matrix and the price that would be interesting to like, like list out and and run through a mind trash makeover. To see like, oh, do I believe it's too long do I think it's overwhelming? Do I think it's confusing? Have I gotten any feedback or evidence from anybody? That they're confused by this? Um, you know, so it's just different I'm not, you're getting used to it. My part so I had to write my whole webinar for this launch. So I'm doing like a new one. I mean, it's nothing do you all haven't heard but I've just like reorg that a little bit. And one of the exercises that my new coach had us go through is like practice it as if you're presenting it. And then notice what you're thinking while you're presenting it. And so I'm like going through it and I noticed myself thinking oh my gosh, like This is taking forever. They probably want me to get to the q&a. Like, or I've been talking about the program for too long. They're probably getting really impatient to get to the point where they can ask me questions. And all that was coming from an assumption that they don't want to buy. They're not really here for that they're just here to get some free coaching from me. And I never would have even realized that that's what I was thinking until I questioned like, Why do I think this is taking too long? So I want to invite you to question why do you think your package matrix is too long? I'm not saying that there's not like tweaks and optimizations and things that you could make to like condense things are really lean into the deliverables. I want to invite you to like go through as is and notice what you are thinking when you're doing it, and then work on those things.
Don't don't kind of think the different tabs will be better because if they have a specific question about design and I'm already at the bottom, it'll just make it faster to go to design.
If you're doing something to make you feel great about presenting it awesome. Enough, you're like, oh, this makes it really easy for me to anchor high. It makes this feel more fluid. I'm all in on that. Like I'm all in on like, usability and everything. But I always want to question like what's underneath that? What are you believing? Is there some little mind trashy? Stuff that we need to clean up and just go out and test it as is and then that's when people are always like, Oh my gosh, they just man up booked with me and it wasn't as much of a big deal. As I thought it was
to think the main reason for the tabs was just to be able to get to stuff faster and also I'm thinking the perfect for you if can be slightly different from service to service if I do it that way. Yeah. And then the package names will be different.
I feel like every single person here like once they get it, they like take it and make it their own. And they do it visually differently and all of that it made me think of like a genius chat could just be like a packet a Patrick sharing like how'd you do your Patrick? I think that'd be a really cool genius chat to host for the next time we do one so
thank you. Yeah.
Awesome. Good questions today. It always seems like oh, we only have one question. And then it's like, oh, here are all the questions. Sometimes you don't know what your question is until you get here like I totally get that I'm always like, I'm good. I don't need any coaching. Oh wait I need a lot of coaching. All right, so Crowdcast I would love to see all of your faces there especially one final like call to attend and participate just to really like lead the way and showing everybody there that like we create safe, like collaborative spaces for them to participate and feel very like welcome and open to do it. And yes, but also because you all are the best to hang out with like Eric has said so we'll get you all those details. So thank you, everyone. I'll see you next week at the summit. And then get ready to like have some really cool new web designer Academy students join us in April. All right. Take